How Clinical Consulting Can Help Your Medical Facility
When it comes to patient flow and satisfaction, technology and software solutions are only part of the equation. You need expert consulting from an experienced team to make the most of these tools. Expeditor's team of lean clinical consultants works closely with your team to analyze patient flow data to identify and troubleshoot issues, make plans for continuous improvement, and support you through the execution of these strategies.
Our Clinical Consulting Services Process
We work hand-in-hand with outpatient medical practices to provide comprehensive patient flow solutions along with expert consultation.
System Design
First, we meet with your team to discuss your specific clinical goals. We then design custom patient flow or nurse call systems to improve operations.
KPI & Data Monitoring & Collection
Our systems collect patient flow data to measure a wide range of KPIs—providing both real-time and collective snapshots of your facility’s patient flow performance.
Process Efficiency Improvements
Our consultants schedule regular meetings to help you understand the insights gleaned from the patient flow data that comes from your system. Together, we'll develop a plan for continuous improvement.
Strong Guidance for Real Results
On average, our clients see immediate improvements with our combination of patient flow solutions and clinical consulting. In fact, our solution pays for itself within 6 months of implementation.
60
Minutes Saved Per Day
2+
More Patients Seen Each Day
12%
More Time Spent With Each Patient
Lean Patient Flow Solution & Clinical Consulting
Expeditor combines a light signaling system, real-time patient flow monitoring and lean clinical consulting—all for the most comprehensive patient flow solution on the market today.
- First, customize a light signaling system for your facility, which will provide real-time visual direction and easier room sequencing.
- Real-time patient data appears on a central monitor, which allows your team to make immediate adjustments for streamlined operations.
- The system collects and stores your patient flow data for analysis by our experts, who meet with you regularly to discuss bottlenecks and opportunities for continuous improvement.
Read more about Lean Patient Flow System
Xtrac Performance Monitoring & Clinical Consulting
Xtrac is the component of our patient flow system that enables data collection and performance monitoring.
- Xtrac captures your door-to-door patient flow data from your light system.
- Our clinical consultants then deliver KPI scorecards and work closely with you to identify bottlenecks and recommend helpful solutions.
- The process continues regularly for ongoing improvement.
Read more about Xtrac Performance Monitoring
Learn More About Our Clinical Consulting Services
We’ve worked with thousands of medical practices across the country to help streamline operations, improve patient flow, and enhance patient satisfaction. Learn how we can help your facility.
Clinical Consultation FAQs
What are the benefits of clinical consulting for medical practices?
In the case of Expeditor, clinical consulting services mainly revolve around issues with patient flow—a huge element of a successful practice. With the arrival of Value-Based Care, practices have had to step up many elements of patient care, including the experience of waiting, time with doctors, and other elements related to the way patients "flow" through a facility. Patient flow and nurse call systems can go a long way in helping medical practices improve the patient experience, but clinical consulting is a vital piece of the puzzle.
Some patient flow or nurse call system providers offer standalone tools but little in the way of support. At Expeditor, all of our hardware and software solutions come with ongoing guidance and consulting to make a deeper impact.
We help medical practices collect and analyze the patient flow data these systems collect. Then we meet regularly to discuss the findings, plus ideas for continuous improvement. This gives practices a much better handle on patient flow to improve wait times, boost patient experience, and even give doctors and nurses time back to spend with patients. This all adds up to real impact on a healthcare organization's bottom line costs and revenue.
How can Expeditor help with Emergency Call System consulting
Emergency call systems are often required in several types of medical facilities, but rules and regulations vary. With 40 years of experience and over 1,000 emergency call system installations, we're experts in compliance and efficiency. We'll come in and assess your facility and its needs and design an emergency call system that will not only ensure compliance, but can also enhance patient safety, improve response times, and contribute to overall quality of care—thereby promoting better patient outcomes and higher satisfaction. Contact us today to schedule a free consultation.
Our patient flow is fine. Why do I need clinical consulting for my medical practice?
At Expeditor, we've worked with more than 8,000 healthcare facilities across the country. Most think they are relatively efficient. But the patient flow data doesn't lie. Oftentimes, our patient flow solutions, combined with clinical consulting services, uncover hidden bottlenecks and issues that you might not even realize are negatively affecting patient experience (and your bottom line). It is crucial to get a thorough consultation and work with experienced partners who can always find ways to improve.
What data and KPIs are reviewed during clinical consulting with my medical practice?
Our patient flow solutions and consulting focus on key KPIs that can affect patient satisfaction and the overall success of your practice. This includes:
Waiting Room Wait Time
Patient Wait Time in Exam Room
Doctor Time Between Patients
Doctor/Patient Encounter Time
Door-to-Door Visit Time
Compliance %
Patient Satisfaction Surveys
