How Does Data Drive Success
Apr 10, 2018
Big Data is all the rage in healthcare these days, as well as in many other industries. The question that continues to arise is what to do with that data and how to best leverage it. Capturing the real value from the analysis of the data is a struggle for some industries. Business schools are now seeing the need...
IT Spending on Data and Analytics in 2018
Feb 28, 2018
In a recent article, the latest survey findings about healthcare technology spending in 2018 are discussed. Not surprising at all, value-based care is the biggest driver of future spending for healthcare technology. The top answer in the survey for the area with the biggest increase in spending for 2018 is in...
Improving Patient Satisfaction
Feb 13, 2018
“Improving efficiency will lead to cost savings that enable DMC to continue to invest in its future; and by increasing accountability and improving operations, we will drive improvements in care delivery and patient satisfaction.” Reorganization in healthcare is nothing new. However as healthcare...
Great “Customer Service” in Healthcare
Jan 24, 2018
Every industry faces the challenge of providing exceptional customer service. This is especially challenging in healthcare. In every business, the customer comes first, but in healthcare, it must be balanced with what we know is best for the patient, with the acknowledgement the patient is not necessarily wanting...
Continuous Improvement: Healthcare’s Latest Journey
Nov 15, 2017
Healthcare is experiencing rapid change from regulatory requirements to technology advancements. How can you ensure that your organization is on the path to success Continuous Improvement is a buzzword that gets thrown around a lot and many claim to have CI initiatives in seemingly every...
Perfecting Patient Flow
Jan 01, 1970
It’s no secret that healthcare’s latest trend is embracing Lean and eliminating waste throughout all facilities. This trend is especially prevalent in the design of ambulatory care facilities. In an effort to increase revenues and improve patient satisfaction scores, process improvement...
Seconds add up to savings
Jan 01, 1970
We all heard the old saying “Every Second Counts” and in healthcare seconds can be the difference between a satisfied patient or an unhappy one. Many lean leaders will agree that you have to start small and take baby steps to achieve real progress towards your improvement goals. This is very...
The Guest Experience per Disney
Jan 01, 1970
Disney is the ideal example in customer-centered care. They make it their goal to provide each guest with a great experience. As healthcare further adopts a more value-based healthcare system, the experience and satisfaction of the patient is key to the success of the practice. The 5 ways that drive Disney...
How to Support Value Based Care
Jan 01, 1970
As we shift towards Value-Based Care in 2017, many practices are overwhelmed by the technology options being presented to them to improve patient flow efficiency, overall patient experience and outcomes. There are 3 new categories of tools that will be helpful options: Care Management...
