Patient Engagement a Priority
Jan 01, 1970
As we edge closer in healthcare to value-based reimbursement, the focus of improving the overall patient experience becomes more critical. In this article, they discuss how to improve the patient experience. The IHI Triple Aim has set 3 goals to increase the standards of provider...
Creating Positive Patient Experiences
Jan 01, 1970
A patient’s experience, either positive or negative, ultimately leads to word of mouth, impacting the health of your practice. Several factors leading to positive patient experiences start with being aware of unspoken clues - the use of body language, tone of voice and words, and...
Improving Patient Care Experience
Jan 01, 1970
When the opportunity presented itself to build a new pediatric center, Aurora Children’s Health in Green Bay, Wisconsin jumped at the chance to make valuable changes to the clinic. In the enclosed recent MGMA article, Aurora made changes to patient flow efficiency...
96% of patients complain about customer service
Jan 01, 1970
Patients go to the Doctor to take care of their health, for medical advice, labs, prescription refills, etc. It stands to reason that the most valued portion of the visit would be the quality of care they receive from their Doctor. However, in a recent study in the...
If you can’t measure it, you can’t improve it!
Jan 01, 1970
Measuring outcomes in the value-based world of healthcare reform has become increasingly more critical to every practice. The question is what should be measured? In February of this year, The Core Quality Measure Collaborative, along with multiple organizations, worked to identify the core measurements that...
Using data to spur physician change management
Jan 01, 1970
Physicians rely on data and facts to determine the course of clinical decisions regarding their patients. Dr. Schwieterman, in this recent article, brings up the question of why we haven’t been using this method to solve clinical patient flow challenges. The...
Improving Turnaround Time – (Door-to-Door Visit Time)
Jan 01, 1970
Turnaround Times or Overall Door-to-Door Visit Times should be evaluated by every clinic. Capturing and analyzing patient flow data from check in to check out is critical to overall patient satisfaction. At the Hurley Medical Center in Flint, Michigan, a Lean Six...
KPIs in Urgent Care
Jan 01, 1970
Key Performance Indicators (KPIs) usually reveal a facilities’ financial health, in addition to its strengths and weaknesses. Setting these KPIs in an urgent care center requires a different approach due to the unpredictability of volume and the significance of...
The Voice of the Patient
Jan 01, 1970
The shift towards patient-centered care and value-based medicine, the voice of the patient and their experience has become increasingly more significant. Knowing the patients’ “preferences, values and concerns”, as pointed out in this article, are critical to...
